Frequently Asked Questions
Q: I need help with daily living. What can a Home Health Aide do for me?
With guidelines and supervision from our Registered Nurse, Home Health Aides provide assistance with feeding, meal preparation, dressing, hygiene, personal grooming, errands, medication reminders, household organization and accompaniment on doctor appointments and trips.
Q: Do your Home Health Aides provide housekeeping?
Yes. European Expert Care prides itself on providing quality care. Our aides are expected to go beyond the basics and help with light housekeeping, laundry and cooking according to dietary needs. If more extensive cleaning is needed, our agency can provide additional housekeeping services.
Q: How do you select your caregivers?
Every Home Health Aide is selected for a case based on experience, qualifications, dependability, availability, and personality. We provide thorough criminal background and reference checks, and require a full physical including drug and alcohol testing. Each aide is also required to pass a personal interview with our Care Coordinator. Key traits we look for are honesty, friendliness, compassion, dependability and professionalism.
Q: What training do your Home Health Aides have?
All our aides require a Home Health Aide or Personal Care Assistant Certification. In addition, we provide mandatory annual in-service and in-home training conducted by our Registered Nurse.
Q: Are the Home Health Aides insured?
Yes. European Expert Care employees are covered under General / Professional Liability, Workers Compensation, Disability and Dishonesty Bond.
Q: Are the Home Health Aides supervised?
All caregivers are supervised by a Registered Nurse, which they can reach 24 hours/7 days a week with any questions or problems that may arise.
Q: How often does a Registered Nurse visit the patient?
A nurse will initially conduct a thorough assessment and evaluation of the patient and will reassess their condition every six months, or whenever the patient’s condition changes.
Q: How long can a Home Health Aide stay with me?
It is entirely flexible. Our Care Coordinator will plan the Home Health Aide’s schedule according to your needs. Our aides are trained to provide care that ranges from a few hours a day to 24 hour, round-the-clock care.
Q: Do you have a minimum hourly requirement for Home Health Aide services?
Yes. However, the minimum is only five hours a day.
Q: Are you a licensed home health care agency?
Yes. We are licensed by the State of New York Department of Health.
Q: What areas do you service?
We service Manhattan, Queens, Brooklyn, Bronx, Staten Island and Nassau.
Q: How much does your service cost?
We try to keep a lower cost without compromising quality care. Please call 718-349-0099 for details.
Q: Does Medicare or Medicaid cover this service?
Unfortunately not. We accept Long Term Care Insurance and Private Pay.
Q: What happens if I have a question or problem?
Our agency is available 24 hours/ 7 days a week. In case of an emergency you will always be able to reach a Care Coordinator directly.
Q: What if I am not happy with the caregiver provided?
We will be happy to provide you with another Home Health Aide as many times as needed until you are fully satisfied.
Q: How much notice is required for service cancellation?
We only require 48-hour notice to cancel services.
